FREQUENTLY ASKED QUESTIONS

WHAT DOES BESPOKE MEAN

Bespoke means that a garment was custom made for a customer. At Hive & Colony, each garment is made according to the customer’s precise measurements and style choices including fabric, color, pattern and even button. No detail is small enough for us.

HOW DOES THE PROCESS WORK

The process includes 3 steps: measuring, styling and fitting. First, you would walk into our cutting-edge 3D body scanner to get your measurements and diagram. Then, you would sit down with one of our personal stylists to design your garment. Finally, you would come back for a fitting and any necessary adjustments.

WHAT CHOICES DO I HAVE

Hive & Colony offers a wide selection of over 500 premium fabrics for you to choose from. We work with some of the best mills in the world from Italy to England to deliver the finest materials including wool, cotton, cashmere, linen, bamboo, velvet and more. You could also choose between different fits, styles and customization options.

HOW LONG DOES IT TAKE TO GET MY GARMENT

It usually takes between 4 to 6 weeks for you to receive your garment, though we do offer expedited options.

CAN I HAVE MY GARMENT DELIVERED TO MY HOME

Yes, we ship worldwide at no extra cost.

DO YOU TAKE CARE OF ALTERATIONS

Yes, once your garment arrives and you come back for a fitting, we will make sure to cover any necessary adjustments at no extra cost.

DO YOU ACCEPT WALK-INS

Yes, our doors are always open. It’s better to make an appointment to avoid any waiting time.

DO YOU OFFER GROUP SERVICES

Yes, we offer access to private events, exclusive packages, convenient group billing and light refreshments to all wedding, corporate and other special groups. Contact us for more details and bookings!

HOW CAN I ORDER AS A RETURNING CUSTOMER

All of your measurements and orders are saved under your profile so next time you want to refresh your wardrobe you can simply design a new garment or place a reorder even if you’re not physically at the store.

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